Shipping

We proudly ship worldwide from Tokyo, Japan. Enjoy free expedited shipping on all orders over USD $199. For orders below this amount, we offer a flat rate of $25 via FedEx, ensuring you get the best value for shipping. Additionally, during checkout, alternative shipping options may be available that could offer more economical rates depending on your location.

Orders are typically processed and dispatched from our warehouse within 5 business days. In the event that any items in your order are out of stock, we will hold your order and ship everything together as soon as all products are available.

Please note that customers are responsible for any customs duties, taxes, handling fees, and brokerage fees related to their order. These charges are not included in the purchase price and may vary depending on your country's regulations.

Returns

At JOC Goods, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return any product within 30 days of delivery. If the product is defective or damaged, we will gladly cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable.

To be eligible for a return, items must be unused, unwashed, and in the same condition as when you received them, with all original packaging intact.

We will inform you of the return shipping cost, which will be deducted from your refund amount.

To initiate a return, please contact us at support@jocgoods.com.